Global Customer Success Director

3 weeks ago


Tottenham, Greater London, United Kingdom Palo Alto Networks Full time
Role Overview

This Senior Customer Success Leader role plays a critical part in driving customer success by leading our Customer Success team. The successful candidate will have a strong background in customer success, leadership, and team management.

Responsibilities
  • Develop and implement strategies to drive customer success and adoption of our technology and products.
  • Lead a team of Customer Success Managers to develop delivery plans that maximize customer experience and achieve higher product adoption and satisfaction.
  • Measure effectiveness of Customer Success Managers and ensure the team delivers on Key Operational metrics, including customer health, adoption, and retention.
Requirements
  • 10+ years of experience in pre-sales, account management, customer success, consulting, or similar roles related to driving customer success and adoption.
  • 5+ years of experience in people management roles or equivalent experience.
  • A proven track record of driving customer success and adoption of technology and products.
What We Offer

Palo Alto Networks provides a comprehensive compensation package, including a salary range of $160,000 - $200,000 per year, plus benefits and opportunities for professional growth.



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