Director of Customer Excellence
1 day ago
**Job Title:** Director of Customer Excellence
At Palo Alto Networks, we're seeking a talented professional to fill the role of Director of Customer Excellence. This position will play a critical part in ensuring our customers achieve maximum value from our products and services.
**About the Role:
This is an exciting opportunity for a seasoned customer success expert to lead a team of professionals responsible for driving growth, adoption, and retention among our valued customers. The ideal candidate will have a proven track record of success in people management, coaching, and up-leveling teams' competencies.
**Key Responsibilities:
- Lead a team of Customer Success Managers to develop delivery plans that maximize customer experience and achieve higher product adoption, customer satisfaction, and overall health scores.
- Manage key escalations and produce best practice blueprints for the portfolio of customers.
- Measure effectiveness of Customer Success Managers, ensuring the team delivers on Key Operational metrics.
- Create cadence for review within the team to drive premier programmatic Customer Success practice.
**Requirements:
- Relevant Master degree or equivalent experience.
- 10+ years experience working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption.
- 3+ years of recent experience in people management role, or equivalent experience.
**Salary Estimate:** $140,000 - $180,000 per year, based on location and experience.
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