Director of Customer Experience
1 day ago
We are seeking a highly experienced Director of Customer Experience to join our international team at Palo Alto Networks. As a key member of our customer success organization, you will be responsible for leading a team of Customer Success Managers and driving growth, adoption, and renewal of our technology solutions.
The ideal candidate will have a strong background in customer advocacy, team development, and people management. With a proven track record in delivering exceptional customer experiences, you will be able to inspire and motivate your team to drive business growth and revenue.
Estimated Salary: $180,000 - $240,000 per year
Key Responsibilities- Lead a team of Customer Success Managers in managing strategic and enterprise accounts
- Develop and implement strategies to drive growth, adoption, and renewal of our technology solutions
- Collaborate with Sales reps and Renewals managers to identify new opportunities and upsell potential
- Foster collaboration within internal teams and across the customer lifecycle
- Drive premier programmatic Customer Success practice and create cadence for review within the team
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