Hotel Front Desk Lead

19 hours ago


Manchester, United Kingdom Melia Hotels International Full time

Job Title

Night Receptionist

Location

Melia Hotels International

Salary

£24,993 plus commission on upsell

Job Type

Full-time

About This Job

We are seeking an experienced Night Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests during the night hours.

Key Responsibilities

Your main duties will include:

  • Ensuring that all guests receive a warm and memorable assistance during the night hours
  • Setting the scene for their stay and ensuring that their needs are anticipated and any requests are actioned
  • Completing tasks accurately and within given deadlines

Requirements

To be successful in this role, you will need:

  • Previous receptionist experience, ideally in a hotel environment
  • Natural people skills
  • Excellent communication skills
  • Fluency in English
  • Problem-solving and complaint handling skills
  • Flexibility and adaptability

Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • Competitive salary: £24,993 plus commission on upsell
  • Holidays: 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
  • Discounted dental and health cover with HSF
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

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