Hotel Front Desk Lead
19 hours ago
Job Title
Night Receptionist
Location
Melia Hotels International
Salary
£24,993 plus commission on upsell
Job Type
Full-time
About This Job
We are seeking an experienced Night Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests during the night hours.
Key Responsibilities
Your main duties will include:
- Ensuring that all guests receive a warm and memorable assistance during the night hours
- Setting the scene for their stay and ensuring that their needs are anticipated and any requests are actioned
- Completing tasks accurately and within given deadlines
Requirements
To be successful in this role, you will need:
- Previous receptionist experience, ideally in a hotel environment
- Natural people skills
- Excellent communication skills
- Fluency in English
- Problem-solving and complaint handling skills
- Flexibility and adaptability
Benefits
As a member of our team, you will enjoy a range of benefits, including:
- Competitive salary: £24,993 plus commission on upsell
- Holidays: 28 days' holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
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