Front Desk Ambassador

7 days ago


Manchester, United Kingdom HR-CL Limited Full time

A challenging opportunity has arisen for a skilled Front Desk Ambassador in Manchester City Centre, where you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our 117-bedroom hotel.

Salary: Up to £25,650 per annum, with monthly bonuses on top of salary for upselling of breakfast, room upgrades, and late check-outs. In addition, you will receive a £10 Amazon voucher per Trip Advisor name mention (up to £100 per month).

Job Description: As a key member of our front-of-house team, your primary role will be to provide warm and welcoming greetings to guests, responding to their queries and resolving any issues efficiently. You will work closely with our concierge team to ensure that every guest feels valued and cared for throughout their stay.

Required Skills and Qualifications:

  • You must have an excellent level of English and be highly flexible with regards to candidate experience, as we are willing to provide training for the right individual.

Benefits:

  • We offer a permanent, full-time position with a guaranteed minimum of one weekend off per month.
  • Enjoy a range of benefits, including time back in lieu of additional hours worked (or paid as overtime if unable to take back the extra hours), combination of early, mid, and late shifts, and subsidised local parking permit providing unlimited parking in Manchester City Centre.
  • Pursue your fitness goals with discounted gym membership and enjoy discounts on stays and food and beverage across our wider hotel group.

Hotel Overview: Our hotel attracts a mixed crowd of business guests, conference delegates, and weekend break city explorers seeking a dose of Manchester life. With top-of-the-range conference facilities, we are one of the leading conference hotels in Manchester City Centre. While most leisure guests will venture out into the city for evening meals, there is a tasteful Garden Bar available for those who prefer to stay in-house.



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