Front Desk Ambassador

6 days ago

Manchester, United Kingdom Malmaison Full time

We are seeking a skilled and enthusiastic Receptionist to join our team at Malmaison. As the first point of contact for our guests, you will play a vital role in setting the tone for their visit and ensuring that their experience with us is exceptional.

As a Receptionist, you will be the face of our hotel, providing a warm and welcoming atmosphere for our guests. You will be responsible for handling queries of all shapes and sizes, providing excellent customer service, and ensuring that our guests feel valued and cared for.

Key responsibilities will include:

  • Providing exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Managing the front desk, handling check-ins, check-outs, and room assignments.
  • Processing payments, handling cash and credit transactions, and maintaining accurate records.
  • Collaborating with the hotel team to ensure seamless communication and a high level of service delivery.
  • Participating in ongoing training and development to enhance your skills and knowledge.

In return for your hard work and dedication, we offer a competitive rate of pay, plus a range of benefits, including:

  • Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality.
  • Discounted Friends and Family Room Rate with 50% off best available rate.
  • 35% off your bill when you dine in our Brasseries and Bistros.
  • Fully funded Apprenticeship programmes that support you in developing your career.
  • High Street Discounts on a range of high street shops, experiences, holidays, and much more.
  • Cycle to work scheme – save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
  • Referral schemes that pay up to £1500 (just for getting your mates jobs).
  • A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
  • We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
  • We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary.
  • We also offer complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
  • We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
  • Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

  • 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
  • We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year-round.
  • We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
  • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

At Malmaison, we are committed to creating memories that our guests will never forget. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we would love to hear from you.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

  • Front Desk Ambassador

    1 week ago

    Manchester, United Kingdom The Midland Hotel Full time

    Be a part of our vibrant team as a Front Desk Ambassador at The Midland Hotel. As a face of the hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.As a Front Desk Ambassador, you will be responsible for managing the check-in and check-out processes, ensuring a seamless...

  • Front Desk Ambassador

    2 weeks ago

    Manchester, United Kingdom MHDV Full time

    Front Desk AmbassadorWe are seeking a charismatic and attentive Front Desk Ambassador to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Provide exceptional customer service and ensure...

  • Front Desk Ambassador

    2 weeks ago

    Manchester, United Kingdom Malmaison Full time

    We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Malmaison. As the face of our hotel, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.As a Front Desk Ambassador, you will be the first point of contact for our guests and will be...

  • Front Desk Ambassador

    7 days ago

    Manchester, United Kingdom The Midland Hotel Full time

    Be a part of our vibrant team as a Front Desk Ambassador at The Midland Hotel. As a face of the hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve organizing check-in and check-out processes, offering guests exceptional service, and being an ambassador for our hotel.Key...

  • Front Desk Coordinator

    1 week ago

    Manchester, United Kingdom MHDV Full time

    Key Responsibilities: As a Front Desk Coordinator at MHDV, you will be the first point of contact for our guests, setting the tone for their stay with us. You will be responsible for managing the front desk, handling guest inquiries, and providing exceptional customer service. Requirements: To be successful in this role, you will need to have a natural...

  • Front Desk Associate

    1 week ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a skilled and professional Front Desk Associate to join our team at Grosvenor Casinos. As a key member of our admission point, you will be responsible for ensuring a smooth and welcoming experience for our customers.Key ResponsibilitiesAssist in the operation of an efficient and professional admission pointEnsure compliance with...

  • Front Desk Associate

    5 days ago

    Manchester, United Kingdom Hampton by Hilton Manchester Northern Quarter Full time

    Be the Face of Our HotelWe are seeking a charismatic Front Desk Associate to join our team at Hampton by Hilton Manchester Northern Quarter. As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their stay with us.Your Key ResponsibilitiesWelcoming guests and ensuring a seamless check-in and...

  • Front Desk Supervisor

    6 days ago

    Manchester, United Kingdom Valor Hospitality Europe Full time

    Assistant Reception Manager Job DescriptionWe are seeking an experienced and skilled Assistant Reception Manager to join our team at Valor Hospitality Europe. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Coordinator

    1 week ago

    Manchester, United Kingdom Big Life Group Full time

    Front Desk CoordinatorBig Life Group is dedicated to creating opportunities and inspiring change in the lives of individuals and communities. As a Front Desk Coordinator, you will play a vital role in ensuring that our centres in Manchester provide a positive experience for all users.Key Responsibilities:Provide exceptional customer service to all building...

  • Front Desk Coordinator

    1 week ago

    Manchester, United Kingdom Physio Full time

    We are seeking a highly skilled Front Desk Coordinator to join our team at Physio.Key Responsibilities:Manage appointments and therapists' diariesProcess payments and maintain office suppliesRequirements:Experience with Microsoft Office products (Word and Excel)Excellent communication and people skillsAbility to travel occasionally

  • Hotel Receptionist

    2 months ago

    Manchester, United Kingdom ABode Manchester Full time

    About the RoleWe are seeking a friendly and welcoming Receptionist to join our team at ABode Manchester. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and personalized welcome to guests,...

  • Front Desk Associate

    2 weeks ago

    Manchester, United Kingdom Grosvenor Casinos Full time

    Job SummaryTo ensure a seamless and welcoming experience for our customers, we are seeking a highly organized and professional Front Desk Associate to join our team at Grosvenor Casinos. As a key member of our admission point, you will be responsible for actively assisting in the operation of an efficient, professional, and welcoming admission point within...

  • Front Desk Team Lead

    1 week ago

    Manchester, United Kingdom Valor Hospitality Europe Full time

    Assistant Reception Manager - Manchester28,000 Per Annum/ 13.46 Per Hour, 40 Hours Per Week (5 days a week)We are seeking an experienced and energetic Assistant Reception Manager to lead our front desk team and deliver exceptional guest service.As the Assistant Reception Manager, you will be responsible for overseeing daily front desk operations, ensuring...

  • Front Office Ambassador

    4 weeks ago

    Manchester, United Kingdom Treehouse Manchester Full time

    About the RoleWe're seeking a charismatic and detail-oriented Front Office Receptionist to join our dynamic team at Treehouse Manchester. As a key member of our front-of-house staff, you'll be the first point of contact for our guests, setting the tone for their entire stay.Your primary responsibility will be to provide exceptional service, ensuring every...

  • Front Office Ambassador

    3 weeks ago

    Manchester, United Kingdom Treehouse Manchester Full time

    About the RoleWe're seeking a charismatic and detail-oriented Front Office Receptionist to join our dynamic team at Treehouse Manchester. As a key member of our front-of-house staff, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.Key Responsibilities:Provide exceptional customer service, ensuring every...

  • Front Office Ambassador

    3 weeks ago

    Manchester, United Kingdom Treehouse Manchester Full time

    About the RoleWe're seeking a charismatic and detail-oriented Front Office Receptionist to join our dynamic team at Treehouse Manchester. As a key member of our front-of-house staff, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.Key Responsibilities:Provide exceptional customer service, ensuring every...

  • Front Desk Coordinator

    6 days ago

    Manchester, United Kingdom Physio Full time

    We are seeking a highly skilled and organized Front Desk Coordinator to join our team at Physio.Key Responsibilities:Manage therapists' diaries and schedulesProcess payments and maintain accurate financial recordsOrder and maintain office and clinic suppliesRequirements:Experience using Microsoft Office products (Word and Excel)Excellent communication and...

  • Front Desk Associate

    1 week ago

    Manchester, United Kingdom The Rank Group Full time

    About the RoleThe Front Desk Associate will be responsible for providing a warm and welcoming experience to our customers. This includes assisting with admissions, answering queries, and ensuring a smooth and efficient experience for all visitors.Key ResponsibilitiesAssist with the operation of the admission point, ensuring all legal requirements are...

  • Front Office Ambassador

    4 weeks ago

    Manchester, United Kingdom Treehouse Manchester Full time

    About the RoleWe're seeking a charismatic and detail-oriented Front Office Receptionist to join our dynamic team at Treehouse Manchester. As a key member of our front-of-house staff, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.Key Responsibilities:Provide exceptional customer service, ensuring every...

  • Front Office Ambassador

    3 weeks ago

    Manchester, United Kingdom Treehouse Manchester Full time

    About the RoleWe're seeking a charismatic and detail-oriented Front Office Receptionist to join our dynamic team at Treehouse Manchester. As a key member of our front-of-house staff, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.Key Responsibilities:Provide exceptional customer service, ensuring every...