Front Desk Supervisor

7 days ago


Manchester, United Kingdom Valor Hospitality Europe Full time

Assistant Reception Manager Job Description

We are seeking an experienced and skilled Assistant Reception Manager to join our team at Valor Hospitality Europe. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
  • Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
  • Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
  • Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
  • Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
  • Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
  • Standards & Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Requirements:

  • Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
  • Strong leadership skills with the ability to inspire and manage a team effectively.
  • Excellent communication and interpersonal skills.
  • Proficiency in hotel management software (e.g., Opera, PMS).
  • Strong organizational skills and attention to detail.
  • Ability to handle stressful situations with a calm and professional demeanor.
  • Flexibility to work various shifts, including weekends and holidays.

What We Offer:

  • Competitive rates of pay.
  • Exclusive discounts for you, your friends, and family.
  • Valor team member rates at our UK hotels, with rooms from just 30 B&B.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences, and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at 250.

Career Growth Opportunities:

  • Fully funded apprenticeship programmes.
  • Internal development programmes, designed to support you as you grow within your role.
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Equal Opportunities Employer:

Valor Hospitality Europe is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



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