Front Desk Supervisor
7 days ago
Assistant Reception Manager Job Description
We are seeking an experienced and skilled Assistant Reception Manager to join our team at Valor Hospitality Europe. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
- Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
- Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
- Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
- Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
- Standards & Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Requirements:
- Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
What We Offer:
- Competitive rates of pay.
- Exclusive discounts for you, your friends, and family.
- Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences, and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Career Growth Opportunities:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Equal Opportunities Employer:
Valor Hospitality Europe is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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