Front Desk Supervisor

4 days ago


Manchester, United Kingdom The Midland Hotel Full time

We are seeking an experienced Front Desk Supervisor to join our team at The Midland Hotel. As a key member of our staff, you will be responsible for supervising our front desk operations during the night shift and ensuring that our guests receive exceptional service.

The successful candidate will have excellent leadership skills, be able to multitask with ease, and have a strong understanding of hospitality operations. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Our salary for this position is £24,000 - £28,000 per year, depending on experience.

About Us:

The Midland Hotel is a leading hotel chain with over 270 hotels across the UK and Europe. We pride ourselves on providing exceptional service to our guests and strive to create a positive and inclusive work environment for our employees.

Responsibilities:

  • Supervise front desk operations during the night shift
  • Train and mentor new staff members
  • Resolve customer complaints and issues in a professional manner
  • Work collaboratively with other team members to achieve common goals

Requirements:

  • Excellent leadership and communication skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Previous experience in a similar role or in hospitality industry


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