Hotel Operations Manager

3 weeks ago


Manchester, United Kingdom Diamond Lodge HOTEL Full time

Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to oversee the daily operations of our esteemed establishment, Diamond Lodge HOTEL. The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services.

Key Responsibilities

  1. Leadership and Supervision

Lead and supervise hotel staff, fostering a positive and productive work environment that promotes guest satisfaction and staff well-being.

Operational Oversight

Oversee all aspects of hotel operations, including front desk management, housekeeping, and maintenance, ensuring high standards of efficiency and guest satisfaction.

Guest Services

Ensure that guest services are consistently met, addressing any issues or complaints promptly and effectively, and gathering feedback to improve services offered by the hotel.

Human Resources

Manage human resources functions, including recruitment, training, and performance evaluations of staff, to ensure a skilled and motivated workforce.

Financial Management

Monitor financial performance, including budgeting, forecasting, and cost control measures, to ensure the hotel's financial stability and growth.

Collaboration and Communication

Collaborate with various departments to ensure seamless service delivery across the hotel, and engage with guests to gather feedback and improve services offered.

Marketing and Promotion

Promote the hotel through marketing initiatives and community engagement, to increase brand awareness and attract new guests.

Requirements

  1. Proven experience in hotel management or a similar role within the hospitality industry.
  2. In-depth knowledge of hospitality operations, guest services, and human resources management.
  3. Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
  4. Proficiency in hotel management software is an advantage.

If you are passionate about hospitality and possess the necessary skills to lead our team towards excellence in service delivery, we encourage you to apply for this exciting opportunity as our Hotel Manager.



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