Hotel Front Desk Agent

6 months ago


Manchester, United Kingdom Velvet Hotel Full time

Exciting opportunity to join our team at Velvet Hotel located in central Manchester on Vibrant Canal Street

Duties and Responsibilities include

Be responsible for guest safety in line with health and safety and fire regulations.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.

Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.

To be fully conversant with, and be able to operate the hotels front office systems.

Ensure all messages received for guests are passed on accurately and as quickly as possible.

Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

Operate the hotel switchboard and deal with all internal and external calls, according to our procedure.

To display a ‘Can-Do’ Attitude at all times.

To be fully conversant with all reception procedures and Standards of check-in & out following shift checklist guidelines

**People**
- To comply with time keeping and attendance policies
- To comply with the company grooming and uniform standards

**Quality**
- To ensure that guests receive an exceptional level of service and will want to return
- To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
- To be fully conversant with the Hotel policy on:

- Fire & Evacuation
- Security procedures
- Health & safety policy
- Personnel & Training procedures

**Profit**
- To Participate in guest activities that promote the hotel product and its services
- To create and take advantage of sales opportunities in order to maximize hotel revenue
- To be fully aware of the hotel facilities and promote them whenever possible
- To answer telephones promptly and correctly to maximize business and minimize guest frustration

**General**
- Comply with the company codes of conduct at all times
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
- Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
- Familiarize yourself with emergency and evacuation procedures
- **Shift Pattern**

This is a shift base roll 5 out of 7 but can be flexible, 07:00-15:00, 15:00-23:00 and 23:00-07:00

Work remotely
- No

**Job Types**: Permanent, Full-time, Part-time

**Salary**: From £22,500.00 per year

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Flexitime

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Reference ID: FDA


  • Hotel Front Desk Agent

    6 months ago


    Manchester, United Kingdom Velvet Hotel Full time

    **Exciting opportunity to join our team at Velvet Hotel, Bar & Brasserie located in central Manchester on vibrant Canal Street** - Duties and Responsibilities include:_ Be responsible for guest safety in line with health and safety and fire regulations. To be fully conversant with the facilities, services and special promotions offered by the hotel and to...

  • Front Desk Supervisor

    4 weeks ago


    Manchester, United Kingdom The Midland Hotel Full time

    We are seeking an experienced Front Desk Supervisor to join our team at The Midland Hotel. As a key member of our staff, you will be responsible for supervising our front desk operations during the night shift and ensuring that our guests receive exceptional service.The successful candidate will have excellent leadership skills, be able to multitask with...


  • Manchester, United Kingdom AccorHotel Full time

    Hotel Night Auditor Job RoleWe are looking for a highly organized and efficient Hotel Night Auditor to enhance our night operations at AccorHotel. As a part-time employee, you will play a crucial role in ensuring a seamless overnight experience while delivering excellent customer service to our valued guests.Key Responsibilities:Manage guest accounts,...

  • Front Desk Associate

    4 weeks ago


    Manchester, United Kingdom Hotel Du Vin Full time

    Job OverviewWe are seeking a dedicated and friendly individual to join our team as a Front Desk Associate at Hotel Du Vin. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests.


  • Manchester, United Kingdom Copthorne Hotel Manchester Full time

    We are seeking a skilled Hotel Front Office Manager to join our team at the Copthorne Hotel Manchester.Job OverviewThe successful candidate will be responsible for leading the Front Office team and ensuring excellent customer service is provided to all guests. The role involves supervising staff, managing front desk operations, and maintaining high standards...


  • Manchester, United Kingdom Copthorne Hotel Manchester Full time

    Join our dynamic team as a Front Desk Management Professional at the Copthorne Hotel Manchester.About the RoleIn this exciting role, you will be responsible for leading front desk operations and ensuring that all guests receive exceptional service. You will work closely with the management team to achieve business objectives and maintain high standards of...


  • Manchester, United Kingdom AccorHotel Full time

    We are seeking a skilled and experienced front desk staff member to join our team at Novotel Manchester West.As a key representative of the hotel, you will be responsible for delivering exceptional customer service to our guests.The ideal candidate will have previous experience working in a fast-paced hotel environment, preferably with an Accor brand or...


  • Manchester, United Kingdom AccorHotel Full time

    We are looking for a detail-oriented and customer-focused individual to fill our Part-Time Night Auditor position at AccorHotel.As a key member of our night operations team, you will play a crucial role in ensuring a seamless overnight experience for our valued guests.The estimated salary for this position is around $35,000 - $45,000 per year, depending on...


  • Manchester, United Kingdom AccorHotel Full time

    We are seeking a Front Desk Ambassador to join our team at Novotel Manchester West. This is a part-time opportunity that requires a commitment of up to 40 hours per week, including weekend days.As a Front Desk Ambassador, you will be the face of our hotel and play a critical role in providing exceptional customer service to our guests. You will be...

  • Front Desk Ambassador

    2 months ago


    Manchester, United Kingdom MHDV Full time

    Front Desk AmbassadorWe are seeking a charismatic and attentive Front Desk Ambassador to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Provide exceptional customer service and ensure...

  • Hotel Front Desk Lead

    4 weeks ago


    Manchester, United Kingdom Melia Hotels International Full time

    Job TitleNight ReceptionistLocationMelia Hotels InternationalSalary£24,993 plus commission on upsellJob TypeFull-timeAbout This JobWe are seeking an experienced Night Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests during the night hours.Key ResponsibilitiesYour...


  • Manchester, United Kingdom Accor Hotels Full time

    Job Title: Hospitality Front Desk SupervisorEstimated Salary: £28,000 - £35,000 per annum.About the RoleWe are seeking an experienced hospitality professional to join our team as a Front Desk Supervisor. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations...


  • Manchester, United Kingdom Aimbridge Full time

    Job Title: Front Desk Team MemberAimbridge Hospitality EMEA offers exceptional guest experiences. Our team connects great people to amazing destinations, working with top brands like Hilton, IHG, Accor, and Marriott.We provide industry-leading training and leadership development opportunities, staff discounts on hotels, food, beverage, and spa services,...


  • Manchester, United Kingdom Clayton Hotel Manchester Airport Full time

    Job Summary: We are seeking a Part Time Nights Front Desk Clerk to join our team at the Clayton Hotel Manchester Airport. This is a great opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests.Key Responsibilities:Assist with the smooth and efficient operation of the hotel at night.Provide...


  • Manchester, United Kingdom Accor Hotels Full time

    Job Overview:A leading role awaits for a highly skilled and detail-oriented Hotel Operations Supervisor to join our dynamic team at Accor Hotels. In this pivotal position, you will be responsible for ensuring the smooth operation of hotel areas, maintaining company policies, and preventing fraud.About You:We are seeking an exceptional individual with...


  • Manchester, United Kingdom The Midland Hotel Full time

    We are seeking a highly skilled Team Lead to join our team at The Midland Hotel. As a key member of our staff, you will be responsible for overseeing our hotel's front desk operations during the night shift and ensuring that our guests receive exceptional service.The ideal candidate will have excellent communication skills, be able to multitask with ease,...


  • Manchester, United Kingdom Motel One Manchester-Piccadilly Full time

    Job Title: Front Desk RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Motel One Manchester-Piccadilly. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a smooth check-in and check-out experience for our...


  • Manchester, United Kingdom Motel One Manchester-Piccadilly Full time

    Welcome to Motel One Manchester-PiccadillyWe're looking for a skilled Front Office Agent to join our team!Your Responsibilities:Deliver exceptional guest experiences from check-in to departureProcess bookings, overbookings, and options efficientlyHandle invoicing, payments, and cash transactionsManage organisational and administrative tasks in the front and...


  • Manchester, United Kingdom Accor Hotels Full time

    Adult's Duty Manager - Luxury Hotel OpportunityWe are currently seeking an experienced Adult's Duty Manager to join our team at one of our luxury hotels. As an Adult's Duty Manager, you will be responsible for overseeing the Front Office operation, managing guest complaints and emergencies, and participating in hotel crisis and fire teams.The ideal candidate...

  • Reservations Agent

    6 months ago


    Manchester, United Kingdom Maldron Hotel Manchester City Centre Full time

    **Reservations Agent** - Maldron Hotel Manchester City Centre** **We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Manchester City Centre** **Fantastic vibrant hotel in the centre of Manchester, close to all transport links.** **Objective of the Role** Reporting to the Front Office Manager, the Reservations Agent will...