Hotel Operations Supervisor

6 days ago


Manchester, United Kingdom Accor Hotels Full time
Job Overview:

A leading role awaits for a highly skilled and detail-oriented Hotel Operations Supervisor to join our dynamic team at Accor Hotels. In this pivotal position, you will be responsible for ensuring the smooth operation of hotel areas, maintaining company policies, and preventing fraud.

About You:

We are seeking an exceptional individual with excellent communication skills, the ability to multitask, and a keen eye for detail. As a Hotel Operations Supervisor, you will lead audits, balance, and report on hotel operations, including food and beverage outlets, front desk, and room information. Your expertise in guest relations, supervision, and communication will enable you to build strong relationships with guests, staff, and management.

Key Responsibilities:

- Audit, balance, and report on hotel operations, ensuring accuracy and attention to detail.

- Lead night audit final after ensuring all revenues are in balance nightly.

- Perform duties of a Front Desk Agent/Bellman, including check-ins and check-outs.

- Track guest issues in a master Guest Response Log.

- Send a snapshot of hotel and restaurant activity called the "Flash Report" to all employees.

- Supervise 3rd shift staff, including contracted security, and attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.

Requirements:

- Ability to operate a personal computer, cash register, and calculator.

- Excellent vision for viewing computer screens and telephone and guest relations etiquette and skills.

- Mobility to move between the front desk, PBX accounting, and various other areas in the hotel.

About the Opportunity:

This is a fantastic opportunity for someone who is looking to take their career to the next level. With a competitive salary of $55,000 - $65,000 per year, depending on experience, you will have the chance to work with a dynamic team and develop your skills in hotel operations, leadership, and guest relations.

What We Offer:

- Competitive salary range: $55,000 - $65,000 per year

- Opportunities for career growth and professional development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

- Comprehensive benefits package

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