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Hotel Operations Director

1 month ago


Manchester, United Kingdom Westwood Recruitment Full time

We are seeking a highly skilled and experienced Hotel Operations Director to lead our Front Office, Housekeeping, and Guest Services teams at our luxury hotel. As the face of the hotel, you will be responsible for ensuring that every guest receives unparalleled hospitality.

The ideal candidate will have a proven track record of managing large teams and delivering exceptional guest experiences in a destination or luxury hotel setting. They will possess strong problem-solving skills, excellent communication skills, and a high level of emotional intelligence.

Key responsibilities include leading and developing the Front Desk, Housekeeping, and Guest Services teams, fostering a positive work environment, and regularly conducting training sessions to ensure all staff are aligned with the hotel's service standards.

In addition to these key responsibilities, the Hotel Operations Director will also oversee the smooth daily operation of the Front Desk, Housekeeping, and other guest service areas, monitor room availability, check-in/check-out procedures, and room cleanliness to ensure consistent service standards.

The successful candidate will be rewarded with a competitive salary of £55,000 - £65,000 per annum, as well as opportunities for career growth and advancement within the organization, which is expanding across the UK and Europe.

We offer a dynamic and supportive work environment where your contributions are valued, and the chance to be part of a renowned destination hotel known for its commitment to excellence.

The Hotel Operations Director will work closely with other department heads to ensure a unified approach to guest service, facilitate open lines of communication between departments, and help oversee the Rooms Division budget.