Assistant Hotel Operations Director

2 days ago


Manchester, United Kingdom The Midland Hotel Full time

**About The Midland Hotel:**

We are a dynamic hotel looking for an experienced Deputy General Manager to join our team. As a Deputy General Manager, you will play a key role in overseeing the day-to-day operations of the hotel, ensuring that every guest has an exceptional experience.

The estimated salary for this position is £55,000 - £65,000 per annum, depending on experience.

Job Description:

  • Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
  • Lead from the front and get stuck in – you're the face of the hotel operation.
  • Regularly inspect rooms to ensure our product is to brand standard.
  • Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career.
  • Collaborate with your local HR team to host engaging activities for your team.
  • Host weekly operations meetings to discuss events and groups – you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver.

Requirements:

  • Key people skills, with the ability to motivate and inspire a team.
  • Excellent communication and problem-solving skills.
  • Able to work under pressure and lead by example.

Benefits:

  • Enhanced pension plan.
  • Special rates on Leonardo Hotel rooms across the UK & Europe.
  • Company-wide recognition scheme.
  • Meals on duty.
  • Talent referral scheme.
  • We love to get together and celebrate: we regularly host Thank You Week and Employee Awards Celebration.
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.


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