Assistant Hotel Operations Director
2 days ago
**About The Midland Hotel:**
We are a dynamic hotel looking for an experienced Deputy General Manager to join our team. As a Deputy General Manager, you will play a key role in overseeing the day-to-day operations of the hotel, ensuring that every guest has an exceptional experience.
The estimated salary for this position is £55,000 - £65,000 per annum, depending on experience.
Job Description:
- Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
- Lead from the front and get stuck in – you're the face of the hotel operation.
- Regularly inspect rooms to ensure our product is to brand standard.
- Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career.
- Collaborate with your local HR team to host engaging activities for your team.
- Host weekly operations meetings to discuss events and groups – you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver.
Requirements:
- Key people skills, with the ability to motivate and inspire a team.
- Excellent communication and problem-solving skills.
- Able to work under pressure and lead by example.
Benefits:
- Enhanced pension plan.
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme.
- Meals on duty.
- Talent referral scheme.
- We love to get together and celebrate: we regularly host Thank You Week and Employee Awards Celebration.
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
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