Hotel Receptionist

6 months ago

Manchester, United Kingdom Waterside Hotel & Leisure Club Full time

Hotel Receptionist - Full Time

Waterside Hotel & Leisure Club - Didsbury M20

Waterside Hotel & Leisure Club is a well-renowned hotel & leisure club located in the heart of Didsbury. We pride ourselves on providing exceptional hospitality services to our guests and members, making their stay a memorable experience. We are currently looking for a dedicated and customer-focused Hotel Receptionist to join our team.

As a Hotel Receptionist at The Waterside, you will be the first point of contact for our guests. Your primary responsibility is to ensure a warm and welcoming atmosphere, provide excellent customer service, and facilitate a smooth check-in and check-out process. Your duties will include, but are not limited to:

- Greeting guests with a friendly and professional demeanour.
- Assisting guests with reservations and check-in/check-out procedures.
- Handling guest inquiries, requests, and concerns promptly and courteously.
- Maintaining a clean and organized front desk area.
- Providing information about hotel services, amenities, and local attractions.
- Processing payments and managing guest accounts accurately.
- Coordinating with other hotel departments to fulfil guest needs.
- Resolving guest issues or escalating them to the appropriate personnel.
- Maintaining a thorough knowledge of hotel policies and procedures.

**Qualifications**:

- Previous experience in a similar role in the hospitality industry is a plus.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in using reservation and hotel management software (Protel preferred)
- Well-groomed and professional appearance.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; additional education in hospitality is a plus.

**Benefits**:

- Competitive salary.
- Birthday off (Paid)
- Opportunities for career growth and development.
- Employee discounts on hotel services and amenities.
- Health and gym benefits.
- A positive and dynamic work environment.

If you are a dedicated and service-oriented individual looking to join a team committed to excellence, we would love to hear from you. Waterside Hotel & Leisure Club is an equal opportunity employer. We encourage individuals of all backgrounds to apply.

**Job Types**: Full-time, Permanent

Pay: From £21,840.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 1 year (preferred)

Work Location: In person

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