Hotel Receptionist
7 months ago
Samsic UK are looking for a Hotel Receptionist to join our team in Manchester
Monday to Friday 37.5 hours per week.
Overview:
We are seeking a skilled Hotel Receptionist to join our team. As the first point of contact for guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.
**Duties**:
- Greet guests in a professional and friendly manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Handle reservations and cancellations
- Provide information about hotel services, facilities, and local attractions
- Process payments and maintain guest accounts
- Assist with guest requests and resolve any issues promptly
**Skills**:
- Excellent phone etiquette
- Strong guest service orientation
- Previous experience in hospitality or hotel industry preferred
- Bilingual or multilingual skills are a plus
- Proficient in using hotel management software
Joining our team as a Hotel Receptionist offers the opportunity to work in a dynamic environment where customer service is paramount. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
**Job Types**: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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