Hotel Experience Manager

4 weeks ago


London, Greater London, United Kingdom Park Plaza Full time

Hotel Experience Manager

Park Plaza is committed to delivering exceptional guest experiences. As our Hotel Experience Manager, you will play a key role in ensuring our guests feel valued and catered to. Your responsibility will be to lead the guest relations team in providing a tailored experience that exceeds expectations.

Key responsibilities include:

  • Salary: Up to £31'201.20 per annum
  • Heavily discounted hotel rates in Europe
  • F&B discounts at our restaurants and bars
  • Two wellness days per year, plus 30 days of holiday
  • Two free meals per day
  • Access to 40% of your pay before payday
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

Key Qualifications:

  • Effective communication and leadership skills
  • Liaise with Front of House teams for guest satisfaction and financial goals
  • Previous experience as a Hotel Experience Manager or Duty Manager
  • Proficient with Microsoft Office and Opera
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care

Park Plaza values its employees and offers a range of benefits to support their well-being and career growth. We are looking for a Hotel Experience Manager who will lead our guest relations team and drive excellence in guest satisfaction.



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