Contact Centre Manager Professional
6 days ago
We are looking for a highly skilled Contact Centre Team Manager to join our team at BUUK Infrastructure No 2 Limited. As a key member of our organisation, you will be responsible for leading, coaching and developing a team of Customer Service Advisors in delivering exceptional customer service.
Key Tasks:
- Manage and lead a team of Customer Service Advisors to achieve excellent customer satisfaction ratings.
- Identify skills gaps and potential process improvements to increase performance of your team and the service to our customers.
- Collaborate with other departments to drive business growth and deliver customer loyalty.
Requirements and Qualifications:
- Proven experience in leading a contact centre team with good knowledge of technologies and performance metrics.
- Effective leadership skills with experience in coaching and developing team members.
- Ability to drive change and continuously look for improvements.
Benefits:
- Estimated annual salary: £45,500.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 10 days.
- Enhanced maternity, paternity and adoption pay.
- £1000 net of tax to refer friends and family.
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.
About Us:
At BUUK Infrastructure No 2 Limited, we provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
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