Sky Contact Centre Expert
6 days ago
As a successful Contact Centre Sales Advisor at Sky, you'll enjoy a rewarding career with excellent opportunities for growth and development. Our comprehensive 7-week training program will equip you with the skills and knowledge needed to succeed in this challenging yet fulfilling role.Your Responsibilities
- Deliver exceptional customer service by actively listening to customers' needs and addressing their concerns
- Identify and address customer pain points to provide tailored solutions and increase sales
- Collaborate with colleagues to achieve team targets and drive business success
- Free Sky TV and discounted broadband, Sky Glass, and mobile services
- Cashback and discounts across hundreds of retailers
- Subsidized onsite gym and cycle-to-work scheme
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Customer Engagement Representative
6 days ago
Cardiff, Cardiff, United Kingdom Sky Full timeCustomer Service Excellence at SkyAt Sky, we pride ourselves on providing world-class service to our customers. As a Contact Centre Sales Advisor, you'll be instrumental in achieving this goal by engaging with customers, understanding their needs, and offering tailored solutions to meet their expectations.What You'll DoHandle inbound calls from existing...
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Sales Advisor Opportunity
6 days ago
Cardiff, Cardiff, United Kingdom Sky Full timeSky Sales Advisor RoleAre you passionate about delivering exceptional customer experiences?We're looking for a talented Sales Advisor to join our team in Cardiff. As a key member of our contact centre, you'll play a vital role in ensuring our customers feel valued and supported.
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Contact Centre Strategist
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeAbout the OpportunityWe are looking for a Contact Centre Strategist to lead the development and implementation of contact centre technologies that drive customer and agent experiences. The successful candidate will have a strong understanding of the contact centre landscape and be able to provide strategic guidance on technology adoption and...
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Contact Centre Operations Manager
6 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeBecoming a Contact Centre Operations Manager at BUUK Infrastructure No 2 Limited means being part of a supportive environment that enables employees to excel. You will lead a team of Customer Service Advisors, providing them with the necessary tools and training to deliver exceptional customer service.Your key responsibilities will involve:Managing Contact...
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Contact Centre Operations Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeWe are seeking an experienced Contact Centre Operations Manager to join our team at BUUK Infrastructure No 2 Limited. As a Contact Centre Operations Manager, you will be responsible for leading a team of Customer Service Advisors in delivering consistently excellent service to our customers.About the JobThis is a challenging and rewarding role that requires...
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Contact Centre Leadership Role
5 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeJoin Our Mission at BUUK InfrastructureWe strive to be the leading utility partner in the UK, driving change and innovation. Our mission is to accelerate the country towards a net-zero future for all customers.Job Title: Contact Centre Leadership RoleWe're seeking a seasoned leader to manage our contact centre operations, focusing on exceptional customer...
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Contact Centre Operations Manager
1 week ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout the CompanyBulk Infrastructure No 2 Limited is a leading utility partner committed to accelerating the UK towards net zero for all its customers. We provide a supportive environment that enables our people to be the best version of themselves and part of our company.We are looking for a skilled Contact Centre Team Manager who can help us achieve our...
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Contact Centre Manager Lead
2 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeJob SummaryWe are seeking an experienced Contact Centre Team Manager to join our team at BUUK Infrastructure. As a key member of our management team, you will lead a team of Customer Service Advisors and drive business growth through exceptional customer service.About UsOur company has been driving change and innovation in the utility sector for over 30...
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Contact Centre Manager Professional
6 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout the JobWe are looking for a highly skilled Contact Centre Team Manager to join our team at BUUK Infrastructure No 2 Limited. As a key member of our organisation, you will be responsible for leading, coaching and developing a team of Customer Service Advisors in delivering exceptional customer service.Key Tasks:- Manage and lead a team of Customer...
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Contact Centre Operations Manager
6 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeKey ResponsibilitiesLead, coach, and develop a team of Customer Service Advisors in delivering outstanding customer serviceIdentify skills gaps and potential process improvements to increase performance of your team and the service provided to our customersSupport Advisors with handling challenging situations and take ownership of complaint resolution where...
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Senior Contact Centre Team Lead
6 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout BUUK InfrastructureWe aim to be the leading utility partner in the UK, accelerating our country towards a net-zero future for all customers. Our company has driven innovation and change over 30 years, providing a supportive environment that empowers our people to excel.Job Description: Senior Contact Centre Team LeadKey Responsibilities:Lead, coach,...
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Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Team Manager to lead our team of Customer Service Advisors in delivering exceptional customer service. As the key person responsible for the success of this team, you will be instrumental in driving business growth and customer loyalty.
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Chief of Contact Experience Strategy
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeSummaryThe Head of Product for Contact Capability is pivotal in ensuring that contact centre technologies are effectively implemented and utilized to meet the strategic goals of the business, fostering innovation, collaboration, and continuous improvement.This is an estimated salary range of £130,000 - £160,000 based on industry standards and location.
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Product Director for Contact Technology
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeAbout the RoleThe Head of Product for Contact Capability will lead a team of Capability Leads and Product Owners in supporting the implementation and measurement of continuous change aligned with the Product Vision and Key Results (OKRs). Your efforts will contribute to achieving the overarching EUI Targets in line with the company's strategy.Key...
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Data Centre Electrical Expert
6 days ago
Cardiff, Cardiff, United Kingdom Savile Lloyd Full timeData Centre Project OverviewThe Data Centre project is a key initiative for Savile Lloyd, aiming to establish themselves as a leading provider of electrical engineering services in the region. As an Electrical Engineering Lead, you will play a critical role in driving this project forward, collaborating with cross-functional teams, and delivering results...
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Call Centre Performance Director
2 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeBUUK Infrastructure No 2 Limited is seeking a skilled Call Centre Performance Director to lead our Contact Centre team. As a Call Centre Performance Director, you will be responsible for driving performance and excellence in our Contact Centre operations.About the CompanyOur company is committed to being the leading utility partner to accelerate the UK...
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Fine Dining Cook Expert
2 weeks ago
Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full timeJob DescriptionAs a Commis Chef at the Novotel Cardiff Centre, you will be responsible for assisting in the preparation and presentation of breakfast, lunch, and dinner dishes. You will work closely with our head chef to ensure that all meals meet our high standards.
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Cardiff City Centre Manager
5 days ago
Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time**Job Description:** Job Title: Cardiff City Centre ManagerAre you passionate about making a difference in the lives of individuals affected by domestic abuse? Do you have leadership experience and a passion for delivering high-quality services?We are seeking a dynamic manager to lead our Adult Support Team in Cardiff City Centre. The successful candidate...
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Academic Leader in Radiation Physics
2 weeks ago
Cardiff, Cardiff, United Kingdom Velindre Cancer Centre Full time**Velindre Cancer Centre: A Leading Role in Radiation PhysicsWe are seeking an experienced professional to lead our Radiation Physics Service, ensuring the highest standards of care for patients. The successful candidate will have a strong background in radiation physics and leadership, with a proven track record of managing teams and implementing quality...
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Statistical Expert Educator
3 weeks ago
Cardiff, Cardiff, United Kingdom Study Group Full timeCompany Overview">We are a leading provider of international education at the Cardiff International Study Centre, part of the Study Group. Our mission is to deliver high-quality education and empower students to reach their potential.Salary">The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience.Job Description">We are...