Product Director for Contact Technology

22 hours ago


Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time
About the Role

The Head of Product for Contact Capability will lead a team of Capability Leads and Product Owners in supporting the implementation and measurement of continuous change aligned with the Product Vision and Key Results (OKRs). Your efforts will contribute to achieving the overarching EUI Targets in line with the company's strategy.

Key Responsibilities:
  1. Strategic Collaboration: Work closely with key stakeholders to ensure effective alignment of contact centre technologies with the company's strategic goals.
  2. Cross-Functional Leadership: Lead a multi-skilled team, managing performance and fostering a culture reflecting the Admiral pillars of Communication, Equality, Reward and Recognition, and Fun.

This role requires strong communication skills, ability to collaborate and build relationships, experience with agile practices, and an innovative mindset.



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