Membership Expansion Operations Manager

5 days ago

London, Greater London, United Kingdom The LEGO Group Full time
Job Description

We are seeking a highly skilled and experienced professional to lead the expansion of our LEGO Insiders Membership programme. As a key member of our Market & Channels Global Marketing team, you will play a critical role in driving business growth and achieving our ambitious membership expansion goals.

Key Responsibilities

  • Develop and execute strategic plans to expand membership and forge strategic partnerships with diverse stakeholders.
  • Lead operational projects to support achieving membership targets, commercial results, and return on investment.
  • Collaborate with cross-functional teams to drive operational excellence and spearhead transformative projects.
  • Provide project support for operationalizing membership expansion, including organisational readiness, communication support, and expansion roadmap management.
  • Support the development of a scalable operating model, partner support model, and partner service level agreements in alignment with Global Framework Agreements.
  • Support the onboarding of new partners into the membership expansion program and ongoing operational support to existing partners.
  • Provide project and operational support on partner engagement, governance, and partnership communications to secure commitment and prioritization.
  • Support the tracking of KPIs, reporting, and compliance.

Requirements

  • 5+ years of experience leading top-tier membership/loyalty expansion projects and operational support.
  • Expertise in developing service level and partnership agreements to strengthen membership offerings and drive business growth.
  • Proven track record managing cross-functional projects for customer loyalty, experience, and offerings.
  • Strong problem-solving and communication skills.
  • Ability to communicate effectively with senior executives, offering straightforward recommendations based on solid analysis.
  • Positive, solution-oriented, and collaborative teammate with the autonomy to lead and provide clear direction.

What We Offer

  • Family Care Leave - We offer enhanced paid leave options for those important times.
  • Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
  • Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
  • Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Workplace - When you join the team you'll be assigned a primary workplace location. Our hybrid work policy means an average of 3 days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team.

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