Membership Expansion Operations Manager

6 days ago

London, Greater London, United Kingdom The LEGO Group Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead the expansion of our LEGO Insiders Membership programme. As a key member of our Market & Channels Global Marketing team, you will be responsible for driving strategic partnerships, operational excellence, and transformative projects to achieve our ambitious Membership Expansion goals.

Key Responsibilities
  • Develop and execute operational projects to support membership targets, commercial results, and return on investment.
  • Lead the business requirements for membership expansion and partnership operations into our overall Membership & Personalisation capability framework.
  • Design, document, and improve processes and ways of working for membership expansion & partnerships, collaborating with business improvement and operations teams.
  • Provide project support for operationalizing membership expansion, including organisational readiness, communication support, and expansion roadmap management.
  • Support the development of a scalable operating model, partner support model, and partner service level agreements in alignment with Global Framework Agreements.
  • Support the onboarding of new partners into the membership expansion program and ongoing operational support to existing partners.
  • Provide project and operational support on partner engagement, governance, and partnership communications to secure commitment and prioritization.
  • Support the tracking of KPIs, reporting, and compliance.
Requirements
  • 5+ years of experience leading top-tier membership/loyalty expansion projects and operational support.
  • Expertise in developing service level and partnership agreements to strengthen membership offerings and drive business growth.
  • Proven track record managing cross-functional projects for customer loyalty, experience, and offerings.
  • Strong problem-solving and communication skills.
  • Ability to communicate effectively with senior executives, offering straightforward recommendations based on solid analysis.
  • Positive, solution-oriented, and collaborative teammate with the autonomy to lead and provide clear direction.
What We Offer
  • Family Care Leave - We offer enhanced paid leave options for those important times.
  • Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
  • Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
  • Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Workplace - When you join the team you'll be assigned a primary workplace location. Our hybrid work policy means an average of 3 days per week in the office.

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