Major Incident Resolution Specialist

4 weeks ago


London, Greater London, United Kingdom Selfridges Full time

Major Incident Resolution Specialist

About the Role

This is an exciting opportunity to utilize your skills in managing major incidents in a complex environment. To be successful, you will need to demonstrate experience in coordinating the recovery of major incidents to resolution and assisting in the analysis and long-term resolution of issues.

In this role, you will be responsible for managing rapid response to major incidents and problems, ensuring minimal downtime to systems and services. You will also need to motivate and support the response team to deliver rapid response to major incidents as they occur.

Key Responsibilities

  • Manage rapid response to major incidents and problems
  • Ensure effective investigation of all incidents in line with service level agreements
  • Conduct post-incident review meetings
  • Own the investigation of resolved critical incidents to determine root cause
  • Provision of major incident reports to customers and the business
  • Utilise problem management processes and procedures to analyse system failures and provide resolutions to reduce future incidents

About You

  • Ability to influence key stakeholders in achieving minimum disruption to the Stores & Web site IT infrastructure
  • Excellent communication and organisation skills
  • Proven track record in Incident and Problem Management
  • Ability to effectively challenge when appropriate

Requirements

  • Substantial proven experience of successfully managing major incidents
  • Ability to work well under pressure and lead a team to resolve major incidents
  • Ability to think logically, analyse situations and problem solve
  • Proficient in knowledge of IT Infrastructure (hardware, databases, operating systems, local area networks etc.)
  • Broad knowledge and understanding of IT concepts and architectures

Selfridges



  • London, Greater London, United Kingdom Selfridges Full time

    Job IntroductionThis is an exciting opportunity to showcase your expertise in managing complex IT incidents and ensuring minimal disruption to our Stores & Web site IT infrastructure. As a Major Incident Resolution Specialist, you will be responsible for coordinating the recovery of all major incidents to resolution and assisting the IT Major...


  • London, Greater London, United Kingdom Selfridges Full time

    Job OverviewThis is an exciting opportunity to join Selfridges as a Major Incident Resolution Specialist. In this role, you will be responsible for coordinating the recovery of all major incidents to resolution and assisting the IT Major Incident/Problem Manager in the analysis and long-term resolution of issues.Key ResponsibilitiesManage rapid response to...


  • London, Greater London, United Kingdom DGH Recruitment Limited Full time

    Achieve Service Excellence with DGH Recruitment LimitedAs a seasoned Senior Incident Resolution Specialist, you will be responsible for overseeing and managing Incident and Problem Management processes. Key responsibilities include:Managing Major Incidents within shift and OOH rotationOverseeing and driving Incident Management activities, including the...


  • London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full time

    As a Global Incident Resolution Specialist at IBAM Consulting, you will be responsible for overseeing and managing the incident and problem management processes. Your key responsibilities will include managing major incidents, improving IT service reliability, and driving problem management activities.Key Responsibilities:Manage major incidents within shift...


  • London, Greater London, United Kingdom Selfridges Full time

    Major Incident Management RoleThis is an exciting opportunity to utilize your skills in Major Incident Management in a complex environment.We are seeking a proactive and reactive professional who can effectively manage Major Incidents, coordinate recovery, and assist in the analysis and long-term resolution of issues.Lead the rapid response to Major...


  • London, Greater London, United Kingdom Deltra Group Full time

    Job SummaryThe Deltra Group is seeking a skilled Critical Incident Resolution Specialist to join our team. As a key member of our IT operations, you will be responsible for managing major system failures and ensuring seamless service delivery to our clients.Key ResponsibilitiesOversee Incident and Problem Management processes to identify and implement...


  • London, Greater London, United Kingdom Tata Consultancy Services Full time

    Key Responsibilities:As a Major Incident Manager at Tata Consultancy Services, you will be responsible for leading the response to major incidents, ensuring timely and effective resolution. This involves collaborating with cross-functional teams, communicating with stakeholders, and coordinating with vendors to resolve issues.Essential Skills and...


  • London, Greater London, United Kingdom Tata Consultancy Services Full time

    Role OverviewThe Major Incident Manager will be responsible for leading the response to critical incidents, ensuring timely and effective resolution to minimize business impact. This role requires strong communication and problem-solving skills, with the ability to interact with multiple stakeholders.Key ResponsibilitiesManage the incident response process,...


  • London, Greater London, United Kingdom Getronics Full time

    Job Title: Incident Resolution SpecialistJob Summary: We are seeking an experienced Incident Resolution Specialist to join our team at Getronics. The successful candidate will be responsible for managing and resolving IT incidents in a timely and efficient manner.Key Responsibilities:Manage and resolve IT incidents in a timely and efficient mannerCollaborate...


  • London, Greater London, United Kingdom Tata Consultancy Services Full time

    Job Title: Major Incident ManagerJob Summary:We are seeking a highly skilled Major Incident Manager to join our team at Tata Consultancy Services. As a Major Incident Manager, you will be responsible for managing and resolving critical incidents that impact our business operations.Key Responsibilities:Manage and resolve critical incidents through effective...


  • London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full time

    A Major Incident Manager is required to oversee and manage both the incident and Problem Management processes at IBAM Consulting, a Sunday Times 100 Best Small Company. The role is responsible for directly managing all in-scope Major Incidents.Key Responsibilities:Major Incident Management within shift and OOH on rotation.Oversee and drive Incident...


  • London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full time

    Major Incident Management RoleIBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled ServiceNow Major Incident Manager to join our team in London. The successful candidate will be responsible for the oversight and management of both the incident and Problem Management processes, as well as directly managing all in-scope Major...


  • London, Greater London, United Kingdom Anglia IT Recruitment Full time

    Job Description:As a Technical Incident Resolution Specialist, you will be responsible for managing IT incidents to minimize disruption to services and restore normal operations as quickly as possible. This involves receiving and documenting incident reports, prioritizing and categorizing incidents according to severity and impact. You will also communicate...


  • London, Greater London, United Kingdom Thebes IT Solutions Ltd Full time

    At Thebes IT Solutions Ltd, we are seeking a skilled Incident Resolution Specialist to join our team. The ideal candidate will have a strong background in service delivery and incident management, with expertise in ITIL processes.Key Responsibilities:Manage business-impacting incidents from start to service restorationPerform problem management for all...


  • London, Greater London, United Kingdom DGH Recruitment Ltd. Full time

    Job DescriptionA key role has become available for an Incident Management Specialist to join DGH Recruitment Ltd. on a permanent basis.Summary:The role is responsible for overseeing and managing our Incident and Problem Management processes, directly managing all in-scope Major Incidents, and working closely with our technical leads.Key...


  • London, Greater London, United Kingdom Softtek Full time

    About the RoleAt Softtek, we are looking for an Incident Manager with at least 3 years of experience in this field to manage and coordinate incident resolution in complex infrastructure environments, minimizing service disruption.ResponsibilitiesManage incident reports, prioritize, and categorize incidents according to severity and impact.Communicate with...


  • London, Greater London, United Kingdom Deltra Group Full time

    Job Title: Major Incident Manager - Customer Experience SpecialistDeltra Group is seeking a highly skilled Major Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for overseeing Incident and Problem Management processes, directly managing all major incidents in collaboration with technical leads....


  • London, Greater London, United Kingdom Pay Limited Full time

    We are seeking a seasoned Incident Management Specialist to join our team at Pay Limited, a leading provider of payment systems in the UK. As an integral part of our Fraud Operations team, you will be responsible for ensuring the seamless functioning of our Authorised Push Payment (APP) Refunds and Confirmation of Payee (CoP) platforms.Key...


  • London, Greater London, United Kingdom SitePoint Pty Full time

    Sector: Public Sector / GovernmentJob Title: Service Incident Resolution SpecialistType: Temporary / ContractorLocation: LondonDuration: Six to Twelve MonthsVetting: Security Clearance Check RequiredEssential Skills and Experience:Strong understanding of Incident Management practices.Previous experience in monitoring and analysis.Excellent interpersonal...


  • London, Greater London, United Kingdom Anson McCade Full time

    Are you looking for a challenging role in the heart of London, where you can make a real difference?We have an exciting opportunity for a Dedicated Incident Resolution Specialist to join our team at Anson McCade.About Us:We are a leading Digital transformation and IT service company, partnering with government clients to provide cutting-edge solutions and...