Major Incident Resolution Specialist
4 weeks ago
Major Incident Resolution Specialist
About the Role
This is an exciting opportunity to utilize your skills in managing major incidents in a complex environment. To be successful, you will need to demonstrate experience in coordinating the recovery of major incidents to resolution and assisting in the analysis and long-term resolution of issues.
In this role, you will be responsible for managing rapid response to major incidents and problems, ensuring minimal downtime to systems and services. You will also need to motivate and support the response team to deliver rapid response to major incidents as they occur.
Key Responsibilities
- Manage rapid response to major incidents and problems
- Ensure effective investigation of all incidents in line with service level agreements
- Conduct post-incident review meetings
- Own the investigation of resolved critical incidents to determine root cause
- Provision of major incident reports to customers and the business
- Utilise problem management processes and procedures to analyse system failures and provide resolutions to reduce future incidents
About You
- Ability to influence key stakeholders in achieving minimum disruption to the Stores & Web site IT infrastructure
- Excellent communication and organisation skills
- Proven track record in Incident and Problem Management
- Ability to effectively challenge when appropriate
Requirements
- Substantial proven experience of successfully managing major incidents
- Ability to work well under pressure and lead a team to resolve major incidents
- Ability to think logically, analyse situations and problem solve
- Proficient in knowledge of IT Infrastructure (hardware, databases, operating systems, local area networks etc.)
- Broad knowledge and understanding of IT concepts and architectures
Selfridges
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