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Global Incident Resolution Specialist

1 month ago

London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full time

As a Global Incident Resolution Specialist at IBAM Consulting, you will be responsible for overseeing and managing the incident and problem management processes. Your key responsibilities will include managing major incidents, improving IT service reliability, and driving problem management activities.

Key Responsibilities:

  • Manage major incidents within shift and out-of-hours rotations.
  • Oversee and drive incident management activities, including the resolution of major incidents.
  • Work to improve the reliability of IT services and the end-to-end customer experience through experience level management.
  • Drive reactive and proactive problem management activities, including data analysis and follow-up activities.

Requirements:

  • Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
  • Deep knowledge of service management processes, particularly incident, problem, and change management.
  • Experience of managing major and complex system failures and issues.
  • Ability to produce statistics and reports using PowerBI, ServiceNow, and MS products.

About IBAM Consulting:

IBAM Consulting is a Sunday Times 100 Best Small Company, and we are committed to delivering exceptional service to our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.