Incident Resolution Specialist
2 weeks ago
At Thebes IT Solutions Ltd, we are seeking a skilled Incident Resolution Specialist to join our team. The ideal candidate will have a strong background in service delivery and incident management, with expertise in ITIL processes.
Key Responsibilities:
- Manage business-impacting incidents from start to service restoration
- Perform problem management for all managed incidents
- Policing the end-to-end Change tickets
Requirements:
- 5+ years working experience in an investment bank environment
- Good knowledge of IT infrastructure systems
- Proficient with creating and producing reports via Excel
- Excellent communicator, able to articulate at all levels
- Knowledge of investment banking/trade flows
Working Environment:
- Working at the client site in London
- On-call element to the job, covering Incident Management outside of working hours on a rota basis
Overview:
We are looking for a motivated and experienced professional to join our team. If you have a strong background in incident management and problem-solving, please apply for this exciting opportunity.
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