Incident Resolution Specialist

2 weeks ago


London, Greater London, United Kingdom Thebes IT Solutions Ltd Full time

At Thebes IT Solutions Ltd, we are seeking a skilled Incident Resolution Specialist to join our team. The ideal candidate will have a strong background in service delivery and incident management, with expertise in ITIL processes.

Key Responsibilities:

  • Manage business-impacting incidents from start to service restoration
  • Perform problem management for all managed incidents
  • Policing the end-to-end Change tickets

Requirements:

  • 5+ years working experience in an investment bank environment
  • Good knowledge of IT infrastructure systems
  • Proficient with creating and producing reports via Excel
  • Excellent communicator, able to articulate at all levels
  • Knowledge of investment banking/trade flows

Working Environment:

  • Working at the client site in London
  • On-call element to the job, covering Incident Management outside of working hours on a rota basis

Overview:

We are looking for a motivated and experienced professional to join our team. If you have a strong background in incident management and problem-solving, please apply for this exciting opportunity.



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