Critical Incident Resolution Specialist
4 weeks ago
The Deltra Group is seeking a skilled Critical Incident Resolution Specialist to join our team. As a key member of our IT operations, you will be responsible for managing major system failures and ensuring seamless service delivery to our clients.
Key Responsibilities
- Oversee Incident and Problem Management processes to identify and implement improvements.
- Collaborate with technical leads to resolve complex IT issues.
- Provide clear guidance to the Incident and Problem Management teams.
- Maintain a strong working knowledge of core processes to ensure seamless integration.
- Participate in out-of-hours, on-call Major Incident Management as part of a rota.
Requirements
- Proven experience in Major Incident Management with strong diagnostic skills.
- Proficient in analyzing technical information to resolve incidents swiftly.
- Deep knowledge of Incident, Problem, and Change Management.
- Effective handling of complex IT issues.
- Skilled in risk management and post-incident reviews.
About Us
The Deltra Group is a leading provider of IT services, dedicated to delivering exceptional service reliability and employee productivity. We are committed to fostering a collaborative and innovative work environment that encourages growth and development.
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