Global Incident Resolution Specialist
2 weeks ago
A Major Incident Manager is required to oversee and manage both the incident and Problem Management processes at IBAM Consulting, a Sunday Times 100 Best Small Company. The role is responsible for directly managing all in-scope Major Incidents.
Key Responsibilities:
- Major Incident Management within shift and OOH on rotation.
- Oversee and drive Incident Management activities, including the resolution of Major Incidents.
- Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management.
- Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents.
Attributes/Skills:
- Producing statistics and reports through PowerBI, ServiceNow and MS Products.
- Experience of managing major, and complex, system failures and issues.
- Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
- Deep knowledge of service management processes, particularly Incident, Problem and Change Management.
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Global Incident Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full timeAs a Global Incident Resolution Specialist at IBAM Consulting, you will be responsible for overseeing and managing the incident and problem management processes. Your key responsibilities will include managing major incidents, improving IT service reliability, and driving problem management activities.Key Responsibilities:Manage major incidents within shift...
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Incident Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom Getronics Full timeJob Title: Incident Resolution SpecialistJob Summary: We are seeking an experienced Incident Resolution Specialist to join our team at Getronics. The successful candidate will be responsible for managing and resolving IT incidents in a timely and efficient manner.Key Responsibilities:Manage and resolve IT incidents in a timely and efficient mannerCollaborate...
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Critical Incident Resolution Specialist
6 days ago
London, Greater London, United Kingdom Tata Consultancy Services Full timeKey Responsibilities:As a Major Incident Manager at Tata Consultancy Services, you will be responsible for leading the response to major incidents, ensuring timely and effective resolution. This involves collaborating with cross-functional teams, communicating with stakeholders, and coordinating with vendors to resolve issues.Essential Skills and...
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Major Incident Resolution Specialist
1 week ago
London, Greater London, United Kingdom Selfridges Full timeMajor Incident Resolution SpecialistAbout the RoleThis is an exciting opportunity to utilize your skills in managing major incidents in a complex environment. To be successful, you will need to demonstrate experience in coordinating the recovery of major incidents to resolution and assisting in the analysis and long-term resolution of issues.In this role,...
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Incident Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom N Consulting Ltd Full timeJob Title: Incident TechnicianWe are seeking a skilled Incident Technician to join our team at N Consulting Ltd.Key Responsibilities:Incident Resolution:Provide timely and effective technical support to end-users by diagnosing and resolving hardware, software, and network-related incidents.Record and analyze incidents, requests, and changes using our IT...
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Incident Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom N Consulting Ltd Full timeJob Title: Incident TechnicianWe are seeking a skilled Incident Technician to join our team at N Consulting Ltd.Key Responsibilities:Incident Resolution:Provide timely and effective technical support to end-users by diagnosing and resolving hardware, software, and network-related incidents.Record and analyze incidents, requests, and changes using our IT...
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Major Incident Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom Selfridges Full timeJob IntroductionThis is an exciting opportunity to showcase your expertise in managing complex IT incidents and ensuring minimal disruption to our Stores & Web site IT infrastructure. As a Major Incident Resolution Specialist, you will be responsible for coordinating the recovery of all major incidents to resolution and assisting the IT Major...
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Major Incident Resolution Specialist
1 week ago
London, Greater London, United Kingdom Selfridges Full timeJob OverviewThis is an exciting opportunity to join Selfridges as a Major Incident Resolution Specialist. In this role, you will be responsible for coordinating the recovery of all major incidents to resolution and assisting the IT Major Incident/Problem Manager in the analysis and long-term resolution of issues.Key ResponsibilitiesManage rapid response to...
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Critical Incident Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom Deltra Group Full timeJob SummaryThe Deltra Group is seeking a skilled Critical Incident Resolution Specialist to join our team. As a key member of our IT operations, you will be responsible for managing major system failures and ensuring seamless service delivery to our clients.Key ResponsibilitiesOversee Incident and Problem Management processes to identify and implement...
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Incident Response Specialist
3 weeks ago
London, Greater London, United Kingdom Lawyers On Demand Limited Full timeData Protection Incident Response Support SpecialistWe are seeking a highly skilled Incident Response Support Specialist to join our Data Protection team at a global technology company. This is a 12-18 month assignment that will provide an opportunity to work on a variety of projects and develop your skills in incident management and response.Key...
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Incident Response Specialist
3 weeks ago
London, Greater London, United Kingdom Lawyers On Demand Limited Full timeData Protection Incident Response Support SpecialistWe are seeking a highly skilled Incident Response Support Specialist to join our Data Protection team at a global technology company. This is a 12-18 month assignment that will provide an opportunity to work on a variety of projects and develop your skills in incident management and response.Key...
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Incident Management Specialist
2 weeks ago
London, Greater London, United Kingdom DGH Recruitment Full timeIncident Management OpportunityWe are seeking a skilled Incident Management Specialist to join our team at DGH Recruitment.Key Responsibilities:Manage Major Incidents within shift and out-of-hours rotations.Oversee and drive Incident Management activities, including resolution of Major Incidents.Collaborate with technical leads to improve IT service...
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Senior Incident Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom Deltra Group Full timeJob SummaryWe are seeking a highly skilled Senior Incident Resolution Specialist to join our team at Deltra Group. As a key member of our IT service delivery team, you will be responsible for managing and resolving complex technical issues that impact our business operations.The ideal candidate will have a strong background in IT service management, with...
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Incident Response Specialist
4 weeks ago
London, Greater London, United Kingdom La Fosse Associates Full timeIncident Management SpecialistLa Fosse Associates is seeking an experienced Incident Manager to join their team. This role is critical in ensuring efficient response and resolution of incidents within the IT infrastructure, minimizing downtime, and enhancing service reliability.Key Responsibilities:As an Incident Management Specialist, you will be...
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Incident Response Specialist
4 weeks ago
London, Greater London, United Kingdom La Fosse Associates Full timeIncident Management SpecialistLa Fosse Associates is seeking an experienced Incident Manager to join their team. This role is critical in ensuring efficient response and resolution of incidents within the IT infrastructure, minimizing downtime, and enhancing service reliability.Key Responsibilities:As an Incident Management Specialist, you will be...
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Incident Response Specialist
4 weeks ago
London, Greater London, United Kingdom La Fosse Full timeIncident Management SpecialistLa Fosse is seeking an experienced Incident Manager to join their team. This role is critical in ensuring efficient response and resolution of incidents within the IT infrastructure, minimizing downtime, and enhancing service reliability.Key Responsibilities:Monitor systems to identify incidents and coordinate resolution efforts...
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Incident Response Specialist
4 weeks ago
London, Greater London, United Kingdom La Fosse Full timeIncident Management SpecialistLa Fosse is seeking an experienced Incident Manager to join their team. This role is critical in ensuring efficient response and resolution of incidents within the IT infrastructure, minimizing downtime, and enhancing service reliability.Key Responsibilities:Monitor systems to identify incidents and coordinate resolution efforts...
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Incident Management Specialist
1 week ago
London, Greater London, United Kingdom DGH Recruitment Ltd. Full timeJob DescriptionA key role has become available for an Incident Management Specialist to join DGH Recruitment Ltd. on a permanent basis.Summary:The role is responsible for overseeing and managing our Incident and Problem Management processes, directly managing all in-scope Major Incidents, and working closely with our technical leads.Key...
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Incident Management Specialist
1 month ago
London, Greater London, United Kingdom Collibra Full timeAbout the RoleWe are seeking a highly skilled Incident Management Specialist to join our Support team at Collibra. As a key member of our team, you will be responsible for the end-to-end management of customer support escalations, ensuring the best possible experience for our customers.Key ResponsibilitiesManage the lifecycle of escalated incidents,...
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Incident Management Specialist
1 month ago
London, Greater London, United Kingdom Collibra Full timeAbout the RoleWe are seeking a highly skilled Incident Management Specialist to join our Support team at Collibra. As a key member of our team, you will be responsible for the end-to-end management of customer support escalations, ensuring the best possible experience for our customers.Key ResponsibilitiesManage the lifecycle of escalated incidents,...