Incident Response Specialist

3 weeks ago


London, Greater London, United Kingdom La Fosse Full time
Incident Management Specialist

La Fosse is seeking an experienced Incident Manager to join their team. This role is critical in ensuring efficient response and resolution of incidents within the IT infrastructure, minimizing downtime, and enhancing service reliability.

Key Responsibilities:
  • Monitor systems to identify incidents and coordinate resolution efforts across technical teams.
  • Act as the primary communicator during incidents, providing timely updates to stakeholders and conducting post-incident reviews.
  • Maintain detailed documentation and generate reports for continuous improvement.
  • Contribute to refining incident management procedures and implementing preventive measures to avoid future incidents.
Requirements:
  • Proven experience in incident management or similar roles.
  • Strong knowledge of IT service management frameworks (e.g., ITIL) and incident management best practices.
  • Stakeholder management experience.
  • Experience using JIRA.
  • Experience in documentation, processes, service reporting, and dashboards.
  • Analytical mindset with strong problem-solving skills.
Preferred Qualifications:
  • ITIL certification or equivalent.
  • Experience working in environments with critical, high-availability systems.
  • Knowledge of related service management processes such as problem management and change management.

La Fosse is a company that values expertise and professionalism. If you are interested in this role, please apply below.



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