Incident Management Specialist
2 weeks ago
We are seeking a skilled Incident Management Specialist to join our team at DGH Recruitment.
Key Responsibilities:
- Manage Major Incidents within shift and out-of-hours rotations.
- Oversee and drive Incident Management activities, including resolution of Major Incidents.
- Collaborate with technical leads to improve IT service reliability and customer experience.
- Drive reactive and proactive Problem Management activities, analyzing data to inform incident response.
Requirements:
- Experience in managing complex system failures and issues.
- Strong leadership skills with the ability to motivate technical teams during high-pressure situations.
- Deep knowledge of service management processes, particularly Incident, Problem, and Change Management.
- Proficiency in producing statistics and reports using PowerBI, ServiceNow, and MS Products.
About the Role:
This is a fantastic opportunity for a skilled Incident Management Specialist to join our team and contribute to the success of our Global Law Firm.
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