ServiceNow Major Incident Manager
1 month ago
IBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled ServiceNow Major Incident Manager to join our team in London. The successful candidate will be responsible for the oversight and management of both the incident and Problem Management processes, as well as directly managing all in-scope Major Incidents.
Key Responsibilities:
Oversee and drive Incident Management activities, including the resolution of Major Incidents.
Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management.
Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents.
Produce statistics and reports through PowerBI, ServiceNow, and MS Products.
Requirements:
Deep knowledge of service management processes, particularly Incident, Problem, and Change Management.
Apply today for immediate consideration.
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