Senior Incident Manager
3 weeks ago
Transform Connectivity with Eutelsat Group
Eutelsat Group is a global leader in satellite communications, providing infinite connectivity, broadcasting television channels and packages, transmitting news reports, and offering wholesale broadband Internet access services.
Key Responsibilities
- Manage all assigned Major Incidents (MI) to resolution within SLA targets
- Quickly assess the severity of outages and ensure minimal impact on operations
- Accountable for the notification, escalation, and communication to customer operations and senior management regarding the existence and status of outages and service at risks
- Contribute to the Post Incident Review (PIR) process: reviewing major incidents, documenting RCA's and lessons learned in a timely manner; and ensuring actions are identified
Requirements
- Experience of implementing and owning Major Incident Management frameworks including policies, processes, procedures, communication, and reporting from the ground up
- Ability to run the service operation command room during crisis situations
- Demonstrable stakeholder management skills
- Advanced communication skills, exceptional interpersonal, negotiating, and presentation skills with the ability to tailor communication of technical issues to various audiences
- Credibility and gravitas to influence and communicate effectively with senior stakeholders
What We're Looking For
- ITSM tools such as ServiceNow
- Experience and understanding of 3GPP principles
- Understanding of GEO, MEO, and LEO telecommunications satellite technologies with satellite ground systems, satellite operations, and/or ground systems operations/development
Location London, UK. This role requires on-call availability and may require a 24/7 shift pattern.
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