Guest Services Manager
1 week ago
We are seeking an experienced Front Office Team Lead to join our team at ME London, a 5-Star Hotel. In this role, you will be responsible for leading a team of Reception staff, ensuring seamless guest interactions, and driving business results.
The ideal candidate for this role will have a proven track record of leadership, excellent communication skills, and a passion for delivering exceptional customer service.
- Lead a team of Reception staff, providing guidance, support, and coaching to ensure they meet performance targets.
- Develop and implement strategies to drive revenue growth, improve guest satisfaction, and increase employee engagement.
- Collaborate with other departments to ensure seamless guest interactions and resolve any issues promptly.
Requirements:
- Minimum 1 year's experience in a related role within a luxury hotel environment.
- Proven leadership skills and ability to motivate teams.
- Excellent communication and problem-solving skills.
About Our Hotel:
ME London is a 5-Star Hotel located in the heart of the city, offering luxurious accommodations and exceptional services to its guests.
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