Customer Service and Billing Manager

5 days ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time
Job Description:

We are seeking a detail-oriented Billing Administrator to join our team at CV-Library in Harrogate.

This role involves administering billing processes, maintaining customer relationships, and resolving customer complaints.

Key Responsibilities:
  1. Billing Process Management: Ensure accurate and timely delivery of billing cycles.
  2. Customer Relationship Management: Build and maintain strong relationships with customers and clients.
  3. Customer Complaint Resolution: Log and escalate complaints according to current policy and timescales.
  4. Customer Support: Provide assistance to customers via phone, email, chat, and social media.
  5. Data Maintenance: Update critical customer and meter data.
Requirements:
  • Strong analytical and problem-solving skills.
  • Previous experience in billing or finance.
Work-Life Balance:

Enjoy a hybrid working arrangement with 3 days in the office and 2 days from home.

Salary and Benefits:

An annual salary of £28,000 - £30,000, dependent on experience.



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