Customer Service and Billing Manager
5 days ago
We are seeking a detail-oriented Billing Administrator to join our team at CV-Library in Harrogate.
This role involves administering billing processes, maintaining customer relationships, and resolving customer complaints.
Key Responsibilities:- Billing Process Management: Ensure accurate and timely delivery of billing cycles.
- Customer Relationship Management: Build and maintain strong relationships with customers and clients.
- Customer Complaint Resolution: Log and escalate complaints according to current policy and timescales.
- Customer Support: Provide assistance to customers via phone, email, chat, and social media.
- Data Maintenance: Update critical customer and meter data.
- Strong analytical and problem-solving skills.
- Previous experience in billing or finance.
Enjoy a hybrid working arrangement with 3 days in the office and 2 days from home.
Salary and Benefits:An annual salary of £28,000 - £30,000, dependent on experience.
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