Billing Administration Specialist

17 hours ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time
About the Role:

We are looking for a highly organized Billing Administrator to join our team at CV-Library in Harrogate.

This role involves managing billing cycles, maintaining customer data, handling customer contact, identifying customer needs, and escalating complaints.

Main Tasks:
  1. Billing Cycle Management: Deliver KPIs, updates, and contractual timescales accurately and on time.
  2. Critical Customer Data Updates: Maintain accurate and up-to-date customer and meter data.
  3. Customer Communication: Respond to customer inquiries and issues in a timely and professional manner.
  4. Customer Support: Help customers access digital self-help resources and promote new features.
  5. Complaint Resolution: Log and escalate complaints according to current policy and timescales.
Skills and Qualifications:
  • Excellent mathematical and data-handling skills.
  • Previous experience in billing or finance.
Working Conditions:

Hybrid working arrangement with 3 days in the office and 2 days from home.

Remuneration:

An annual salary of £28,000 - £30,000, dependent on experience.



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