Billing Administration Specialist
17 hours ago
We are looking for a highly organized Billing Administrator to join our team at CV-Library in Harrogate.
This role involves managing billing cycles, maintaining customer data, handling customer contact, identifying customer needs, and escalating complaints.
Main Tasks:- Billing Cycle Management: Deliver KPIs, updates, and contractual timescales accurately and on time.
- Critical Customer Data Updates: Maintain accurate and up-to-date customer and meter data.
- Customer Communication: Respond to customer inquiries and issues in a timely and professional manner.
- Customer Support: Help customers access digital self-help resources and promote new features.
- Complaint Resolution: Log and escalate complaints according to current policy and timescales.
- Excellent mathematical and data-handling skills.
- Previous experience in billing or finance.
Hybrid working arrangement with 3 days in the office and 2 days from home.
Remuneration:An annual salary of £28,000 - £30,000, dependent on experience.
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