Administrative Support Specialist for Orthoptic Services

7 days ago


Middlesbrough, Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and efficient Administrative Support Specialist to join our Orthoptic team at South Tees Hospitals NHS Foundation Trust.

The successful candidate will provide administrative support to the Orthoptic Departmental staff, ensuring an efficient and effective service within the framework of clinical governance.

Main Responsibilities
  • Manage new case appointments using Choose and Book
  • Support with ensuring Orthoptic patients have follow-up appointments
  • Answer telephone queries, both internal and external, relating to Orthoptic patient queries
  • Document and deal with answer phone messages in a reasonable timescale
Key Skills and Qualifications
  • Excellent interpersonal, communication, and active listening skills
  • Timekeeping, organisational planning, and prioritisation skills
  • Basic IT skills to use electronic patient records and other Trust systems
  • Awareness of GDPR and the need for confidentiality
About Us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff, which includes one and a half days of training on Your Leadership Impact and Service Improvement for Beginners.

Salary and Benefits

The estimated salary for this role is around £23,000-£25,000 per annum, depending on experience. We also offer a range of additional benefits, including access to our Leadership and Improvement Team and opportunities for further training and development.


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