Financial Analyst Coordinator

5 days ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time
Job Overview:

We are seeking a highly skilled Billing Administrator to join our team at CV-Library in Harrogate.

This role involves providing accurate, timely, and informative billing administration and front-facing customer service for our customers and clients.

Main Responsibilities:
  1. Billing Cycle Management: Ensure KPIs, updates, and contractual timescales are delivered accurately and on time.
  2. Customer Data Maintenance: Update critical customer and meter data that directly impacts bill production and equipment operation.
  3. Customer Contact Handling: Respond to all customer and client contact via phone, email, chat, and social media in a timely and accurate manner.
  4. Customer Needs Identification: Assist customers in accessing digital self-help resources and promote new features to enhance the overall customer experience.
  5. Complaint Escalation: Log and escalate complaints according to current policy and timescales.
Requirements and Qualifications:
  • Strong mathematical and data-handling skills.
  • Previous billing or finance experience in a similar role.
Working Arrangements:

Hybrid working of 3 days in the office and 2 days from home.

Compensation:

An annual salary of £28,000 - £30,000, depending on experience.


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