Customer Service Representative

7 hours ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

**Job Overview:**

We are seeking a highly skilled and dedicated Customer Service Representative to join our team in York. As a key member of our customer relations team, you will play a crucial role in enhancing the customer experience by providing exceptional service and support via various touchpoints.

This temporary position offers an exciting opportunity to develop your skills in a fast-paced environment and work collaboratively with our team to deliver outstanding results.

Key Responsibilities:
  • Providing outstanding customer service through proactive communication and efficient issue resolution.
  • Serving customers through inbound and outbound contacts, identifying their specific needs, and addressing them promptly.
  • Delivering exceptional service while balancing process respect and reasonable exceptions.
  • Managing offline workflows, including manual inserts and standing orders in line with agreed service level agreements.
  • Processing customer orders and invoices following standard operating procedures.

What We Offer:

A competitive estimated salary of £12.47 per hour (negotiable), depending on your experience and qualifications. You will also have the opportunity to develop new skills and expertise in a dynamic and supportive environment.



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