Customer Service Representative

4 days ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

We have an exciting opportunity for a Customer Service Representative to join our team at CV-Library.

About the Role

This is a fantastic chance to work as part of a collaborative, social, energetic, and fun environment, where creativity and enjoyment are valued.

You will be responsible for assisting pet assessment teams in requesting information from both veterinary practices and policyholders. Your goal will be to provide efficient and professional service to our customers when making a pet insurance claim.

As a successful candidate, you will come from a background of providing the best possible customer service and have the ability to empathize with customers in high-pressure situations.

What We Offer

In addition to a competitive salary, we offer various benefits including a competitive holiday allowance, Death in Service benefit, Company pension scheme, and enhanced maternity and paternity leave packages.

  • A flexible benefits package allowing you to add additional benefits to your overall package.
  • A wide range of discounts including kids passes and climate change projects.
  • Comprehensive learning & development framework with professional study options and apprenticeships.


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