Customer Service Excellence Specialist

6 days ago


Middlesbrough, Middlesbrough, United Kingdom EE Full time
About EE

We are a dynamic and innovative mobile network provider dedicated to making the internet accessible to everyone. Our mission is to empower our customers to achieve their goals through exceptional customer experiences.

Job Summary

This is an exciting opportunity to join our multi-award winning Apprenticeship scheme, where you'll play a critical role in ensuring our customers receive outstanding support and guidance. As an Apprentice Customer Service Advisor, you will be responsible for assisting customers with queries related to their bills, contracts, and smartphone features.

Key Requirements

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer experiences
  • The ability to work collaboratively as part of a team
  • A willingness to learn and develop new skills
Benefits

We offer a comprehensive benefits package designed to support your growth and development, including:

  • A competitive hourly rate of £10 per hour
  • Huge discounts on EE and BT products, saving you hundreds of pounds every year
  • Volunteering days to give back to your local community
  • Optional Private Healthcare and Dental for you and your family
  • A share scheme where you can invest in the company at a discounted rate
  • 25 days holiday with the option to buy more
  • Optional Pension scheme to protect your future
  • Critical Illness cover
  • Childcare vouchers
  • Gym membership discounts
  • Discounts off attractions for your family all year round
  • Free parking on our sites, subsidised canteen, free tea and coffee, and even a concierge service
What Sets Us Apart

We pride ourselves on being a diverse and inclusive workplace, where everyone feels valued and respected. Our commitment to diversity and inclusion is reflected in our approach to hiring, training, and promoting employees from all backgrounds. If you're passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we invite you to join our team.



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