Customer Service Representative

3 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Newcastle Building Society Full time

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Customer Service Representative to join our dynamic team at Newcastle Building Society.



You'll be responsible for providing top-notch support to our customers, listening to their needs and concerns, and finding solutions to their problems. Whether it's answering questions about our products and services or helping them navigate the complexities of financial planning, you'll be the go-to expert for our members.



In this role, you'll have the opportunity to work closely with our branch team to deliver an outstanding customer experience. You'll be part of a collaborative and supportive environment where everyone works together to achieve our goals.



We're looking for someone who is




  • a strong communicator with excellent listening skills
  • a team player who is always willing to lend a hand
  • passionate about delivering exceptional customer service
  • able to work in a fast-paced environment and adapt to changing situations
  • proficient in basic computer skills and able to learn new software quickly


In return for your hard work and dedication, we offer a competitive salary and benefits package, including a 35-hour weekly contract, 25 days' holiday, and a bonus scheme. You'll also have access to our colleague mortgage scheme, pension scheme, and a range of wellbeing benefits.



We're committed to creating a workplace where everyone can thrive. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.



At Newcastle Building Society, we're dedicated to making a positive impact on our communities. We believe that everyone deserves access to fair and affordable financial services, and we're committed to making a difference in the lives of our members.



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