Customer Service Advisor

1 month ago


Middlesbrough, Middlesbrough, United Kingdom Oval Recruit Ltd. Full time

Role Overview

Oval Recruit Ltd. is seeking an experienced Financial Services Advisor to join their team as a Customer Support specialist. The ideal candidate will have a background in call centre environments and possess excellent communication skills.

Key Responsibilities

  • Manage inbound calls from pension scheme members, addressing a range of queries and providing solutions.
  • Utilise problem-solving skills to identify areas for improvement and provide effective solutions.
  • Respond to email inquiries, dispatching necessary information and applications as required.
  • Maintain accurate records of customer interactions and update files accordingly.
  • Professionally handle customer complaints and escalate issues when necessary.

Requirements

To be successful in this role, candidates must have prior experience in a call centre environment, excellent computer skills, and the ability to provide exceptional customer service.



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