Customer Service Advisor
1 month ago
Role Overview
Oval Recruit Ltd. is seeking an experienced Financial Services Advisor to join their team as a Customer Support specialist. The ideal candidate will have a background in call centre environments and possess excellent communication skills.
Key Responsibilities
- Manage inbound calls from pension scheme members, addressing a range of queries and providing solutions.
- Utilise problem-solving skills to identify areas for improvement and provide effective solutions.
- Respond to email inquiries, dispatching necessary information and applications as required.
- Maintain accurate records of customer interactions and update files accordingly.
- Professionally handle customer complaints and escalate issues when necessary.
Requirements
To be successful in this role, candidates must have prior experience in a call centre environment, excellent computer skills, and the ability to provide exceptional customer service.
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