Business Billing Manager
2 days ago
**Billing Administrator Job Summary**
We are currently seeking a highly skilled and detail-oriented Billing Administrator to join our team in Harrogate. As a key member of our Billings Team, you will be responsible for providing accurate, timely, and informative billing and metering administration and front-facing customer service.
This is an excellent opportunity to develop your skills and progress within the company. We offer long-term career prospects for hard-working individuals who are passionate about delivering exceptional results.
**Key Responsibilities:**
- Managing the production of credit billing cycles and exceptions to ensure accurate and timely delivery.
- Maintaining and updating time-critical customer and meter data to ensure the accurate operation of Pay as you go equipment.
- Providing excellent customer service via phone, email, chat, and social media.
- Identifying customer needs and promoting digital self-help features to enhance the customer experience.
- Escalating and resolving complaints in accordance with current policy and timescales.
**Requirements:**
- Strong mathematical and data-handling skills.
- Previous experience in a similar role or billing/finance environment.
**Salary Range:** £25,000 - £30,000 per annum.
**Benefits:*
- Holiday entitlement.
- Pension scheme.
- Opportunities for professional development.
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