Front Desk Professional

2 weeks ago


Bristol, Bristol, United Kingdom Splendid Hospitality Group Full time
About Our Role

We're seeking a highly skilled and experienced Resident Services Assistant to join our team in Bristol's Old City. As a key member of our hospitality team, you'll be responsible for providing exceptional customer service to our residents and ensuring their stay with us is enjoyable and memorable.

Key Responsibilities:
  • Ensuring the smooth operation of our hotel premises 24 hours a day.
  • Preparing the restaurant area for mealtimes by setting up the buffet system.
  • Maintaining high standards of food safety and hygiene practices in the kitchen and throughout the hotel.
  • Cleaning and sanitizing tables and chairs in the restaurant and reception areas.
  • Keeping all public areas clean and tidy, including the reception, food and beverage outlets, stores, back office, staff room, and outside areas.
  • Responding to resident queries in a polite and friendly manner.
  • Logging all complaints, comments, and special requests in the daily handover log.
What We Offer:
  • A competitive hourly rate of £11.44.
  • Free meals while on duty.
  • Free parking for your convenience.
  • Opportunities for career development and apprenticeships.
  • Discounts on hotel stays and food and beverage at Accor Hotels and Resorts Worldwide.
  • Uniform provided.
  • Access to a 24/7 Employee Assistance Programme.
  • Lifelong learning opportunities through our Leadership Development Programmes.
  • 28 days' annual leave (pro rata for part-time staff).
  • Automatic enrolment into our workplace pension scheme.


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