Hotel Experience Specialist

3 weeks ago


London, Greater London, United Kingdom Imperial London Hotels Limited Full time

Job Title: Hotel Experience Specialist

Location: Central London, UK

About the Role:

We are currently recruiting for a highly skilled and customer-focused individual to join our team as a Hotel Experience Specialist at Imperial London Hotels Limited. As a key member of our front-of-house operation, you will be responsible for creating a warm welcome for all guests on arrival, supporting with luggage and personal belongings, and attending to guests' needs.

Your Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring their stay is comfortable and enjoyable
  • Assist with luggage and personal belongings, ensuring seamless check-in and check-out processes
  • Act as a specialist in hotel operations, ensuring that all guests have a smooth and enjoyable stay
  • Maintain high standards of cleanliness and organization in public areas

Requirements:

  • At least 18 years old
  • 1 year of customer service experience gained in a customer-facing role or similar position
  • Good level of spoken English; if you speak other languages, this would be advantageous
  • Genuine interest in providing the best service for our guests

What We Offer:

  • Estimated Salary: £25,000 - £30,000 per annum
  • 28 Days Holiday pro-rata increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers (via Each Person)
  • Nursery Scheme via Each Person (subject to eligibility)
  • Early Pay - Instantly access a portion of the pay you've already earned
  • Employee Assistance Programme- Supported by Hospitality Action
  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service


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