Accommodation and Cleaning Operations Manager

4 weeks ago


Skegness, Lincolnshire, United Kingdom Butlin's Full time
About The Role

The Accommodation and Cleaning Shift Manager will oversee the smooth delivery of the cleaning shift, ensuring daily operational plans are fulfilled. Reporting to the Cleaning Manager, this role will ensure that relevant tasks and objectives are being carried out by the team, and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience.

About You

You will be responsible for overseeing a successful cleaning operation during your shift, ensuring strict adherence to our Clean and Fault Free (CAFF) standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.

Strategic team positioning is vital to delivering on our promise, with a strong focus on the Right People, Right Place, Right Time (RPRPRT) approach. Your responsibilities include conducting Mobaro quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.

Key Responsibilities

• Conduct Mobaro quality control checks
• Analyse reports and lead feedback discussions
• Ensure team receives necessary training and support
• Manage implementation of initial 90-day program for new team members
• Oversee all personnel-related activities, from onboarding through the full employee life cycle

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Our culture is all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other. If you want a role where you can make a real difference and be part of a team that genuinely cares for each other, this could be the perfect fit for you.

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