Resort Operations Manager

3 weeks ago


Skegness, Lincolnshire, United Kingdom Butlin's Full time

About The Role

The Accommodation Manager will oversee the smooth delivery of their area of responsibility, encompassing guest accommodation, public areas, and venues within their designated region.

They will lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness, driving our Clean and Fault Free (CAFF) approach to our accommodation.

This role will ensure we are proactively managing issues that arise, working closely with the wider Guest Services & Accommodation Team to improve the experience for our guests. The role will support setting clear goals and expectations while fostering an environment that enables the team to perform at their best.

About You

We are seeking an individual with a passion for driving excellent standards for our guests.

An excellent level of operational knowledge in cleaning and leading cleaning teams is essential, as well as experience leading large teams in fast-paced environments.

You should be motivated by high-pace environments and have the ability to adapt quickly to changing situations. This includes being able to lead and coach your team to remain motivated to deliver consistently high standards.

Key Responsibilities

  • Lead a team of cleaning staff to maintain high standards of cleanliness and organization
  • Collaborate with the wider team to manage issues proactively and improve the guest experience
  • Ensure compliance with health and safety protocols and procedures
  • Manage payroll to balance costs and meet guest demand effectively

About Butlin's

At Butlin's, we're dedicated to providing our guests with an Altogether More Entertaining and Fun Break. Our three core values - Create Smiles, Get Stuck In, and Cares For Each Other - drive everything we do. If you're passionate about delivering exceptional results and creating unforgettable experiences, we'd love to hear from you.



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