Accommodation and Cleaning Operations Manager

4 weeks ago

Skegness, Lincolnshire, United Kingdom Butlins Full time
About The Role

The Accommodation and Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift. Reporting to the Cleaning Manager, the Accommodation and Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to our Clean and Fault Free (CAFF) standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.

Key Responsibilities
Conducting Mobaro quality control checks, analysing reports, and leading feedback discussions are key aspects of this role. You will also ensure that your team receives the necessary training and support. You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.

Requirements
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.

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