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Accommodation and Cleaning Operations Manager
1 month ago
The Accommodation and Cleaning Shift Manager will be responsible for ensuring the smooth delivery of the cleaning shift. Reporting to the Cleaning Manager, this role will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience.
Key Responsibilities
• Oversee a successful cleaning operation during your shift, ensuring strict adherence to Clean and Fault Free (CAFF) standards.
• Stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.
• Conduct Mobaro quality control checks, analyse reports, and lead feedback discussions.
• Ensure that your team receives the necessary training and support.
• Manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
Requirements
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.
About Butlin's
At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Our culture is built around three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other. If you want a role where you can make a real difference and be part of a team that genuinely cares for each other, this could be the perfect fit for you.
