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Customer Experience Account Manager

1 month ago

Norwich, Norfolk, United Kingdom Norfolk Chambers of Commerce Full time
About Us

Norfolk Chambers of Commerce is a dynamic organization dedicated to supporting and connecting businesses in Norfolk. Our mission is to empower local businesses to thrive and grow.

Job Summary

We are seeking a highly motivated and experienced Customer Experience Account Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our members, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Develop and execute account plans to meet business objectives
  • Build and maintain strong relationships with members through regular communication and engagement
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner
  • Identify and pursue new business opportunities, collaborating with internal stakeholders to drive growth and revenue
  • Conduct market research and analysis to inform business decisions and drive strategic initiatives
What We Offer
  • Competitive salary: £25,000 to £28,000 (dependent on experience)
  • 26 days annual leave, plus Bank Holidays
  • Pension scheme with employer contributions
  • Flexible working arrangements
  • Opportunity to work with a dynamic and supportive team
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including a covering letter and CV, to Jack Weaver at [insert email address]. We look forward to hearing from you