Customer Experience Ambassador

14 hours ago

Norwich, Norfolk, United Kingdom Partner Retail Services Full time
Role Summary:

As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.

Key Responsibilities:
  • Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
  • Customer Service: Deliver exceptional customer service that leaves a lasting impression, embodying the brand's ethos and values.
  • Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
  • L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
  • Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
  • Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
  • Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Requirements:
  • Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
  • Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
  • Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
  • Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
  • Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
What We Offer:
  • Samsung Employee Discount Portal: Enjoy exclusive discounts on Samsung products and services.
  • Birthday Holiday: Take a day off to celebrate your birthday.
  • Perks and Rewards: Receive discounts across multiple retailers and enjoy other perks and rewards.
  • Monthly Bonus Potential: Earn a monthly bonus based on your performance.
  • Well-being Tools and Platform: Access a range of well-being tools and platforms to support your mental health and wellbeing.
  • Mental Health First Aid Access: Receive training and support to help you manage mental health and wellbeing.
  • Seeded Devices: Receive a seeded device, including the latest flagship device.
  • Employee Assistance Platform: Access a range of resources and support to help you manage work-life balance and wellbeing.
  • Annual Partnership with National Charities: Support national charities and make a positive impact.
  • Celebrations of Awareness Days and Religious Holidays: Celebrate awareness days and religious holidays with your colleagues.

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