Customer Experience Account Manager
4 weeks ago
About the Role
Norfolk Chambers of Commerce is seeking a highly skilled Customer Experience Account Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our members, providing exceptional customer service, and driving business growth.
Key Responsibilities
- Develop and implement account management strategies to drive business growth and retention
- Build and maintain strong relationships with members, understanding their needs and providing tailored solutions
- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner
- Collaborate with internal teams to deliver business growth initiatives and improve member experience
- Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and improve member experience
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
- Flexible working arrangements
Requirements
- Proven experience in account management or a related field
- Excellent communication and interpersonal skills
- Ability to build strong relationships with members and internal stakeholders
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
How to Apply
If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
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